Frequently Asked Questions

Why does my bank show a higher amount than what I was charged? +

When you place your order, our payment processor (Stripe) temporarily authorizes the full order amount to confirm your card details and available funds. If you applied a promotional code, the discount is applied at the time of capture, and you will only be charged the discounted amount listed on your receipt. The initial authorization hold will automatically drop off, usually within 1–7 business days, depending on your bank.

How does Rightway Parking work? +

Rightway Parking partners with privately owned and operated parking facilities across the US and Canada to provide a comparison shopping and reservation service for parking.

Does Rightway Parking own and operate the parking lots? +

No, Rightway Parking facilitates the reservation process but does not own or operate the parking lots or hotel facilities listed on the website.

How do I know my reservation is guaranteed? +

Reservations are guaranteed by sending daily reports to parking facilities, and the management is responsible for monitoring their inventory levels and notifying changes in capacity.

Do I have to stay overnight at the hotel to use the parking? +

No, it is not necessary to stay overnight at the hotel to make a parking-only reservation.

Do parking lots sell out? +

Yes, parking lots can sell out due to various reasons like holidays, school breaks, conventions, and weather events. It's recommended to reserve parking in advance.

What do "Not Available" and "Unavailable" mean? +

These terms mean the parking lot is not available for the selected travel time frame, but the listing is included for comparison purposes.

How does Rightway Parking use my email address? +

Email addresses are used for communicating about reservations, sending confirmation emails, and marketing messages.

Is my information secure? +

Yes, RightwayParking.com uses PCI-compliant e-commerce security and SSL encryption to protect information on the website.

How do I make a reservation? +

Select your airport, enter parking dates and times, click search, choose a lot, and complete the steps for account, credit card, and billing information. A confirmation email will be sent.

Do I have to make a reservation online to park? +

It is best to have a reservation before arriving at the parking lot, though customer service can assist with bookings over the phone.

What is the rate without a reservation? +

The drive-up rate varies and may change based on availability and volume. Making a reservation guarantees and locks in the rate.

Can I make a reservation to park at the actual airport? +

No, RightwayParking.com specializes in off-airport parking and does not facilitate reservations for airport or Port Authority parking lots.

How and when do I pay? +

Payment is required at the time of reservation. Some lots require full payment upfront, while others allow partial payment with the balance due at the lot.

What forms of payment do you accept? +

RightwayParking.com accepts American Express, Discover, MasterCard, and Visa.

Why do you need my telephone number? +

The telephone number is used to contact customers with important information regarding their reservations.

What happens after I click "Complete Reservation"? +

A confirmation email/receipt is displayed and sent to the provided email address, containing all necessary parking details.

How close to my travel dates can I make a reservation? +

Reservations can be made en route, but it is recommended to book ahead as facilities may be too full for same-day reservations.

I've misplaced my email confirmation, what do I do? +

Contact Rightway Parking customer service with the first and last name on the reservation to resend the email confirmation.

If I park at a hotel, do I have to stay/sleep at that hotel? +

No, it is not necessary to stay overnight at the hotel for parking-only reservations.

Can I make a reservation for someone else? +

Yes, you can enter a different name at checkout, and the driver must have a copy of the confirmation email/receipt.

What is the difference between Self, Valet, Indoor, Covered parking options? +

Self-parking allows you to park and keep your keys, valet parking involves an attendant parking your car, indoor parking is indoors, and covered parking is outdoors but under a cover.

How do promo codes work? +

Promo codes can be entered on the checkout page for a discount on the prepayment amount required for the reservation.

This promo code expires before my trip. Can I still use it? +

Promo codes can be used for any travel dates as long as the reservation is submitted before the code expires.

Are shuttles available at every location? +

Shuttle service is provided at many locations but not all. Check the listing for details.

Is shuttle service included in the price of the parking spot reservation? +

Most locations include shuttle service as a complimentary service, but customers should check shuttle times and plan accordingly.

Will the shuttle driver help me load bags? +

Luggage assistance is provided at most locations.

Will the shuttle pick us up from the airport/seaport? +

Return shuttle service is included at locations offering shuttle service, with instructions provided on the confirmation email/receipt.

How often does the shuttle run? +

Shuttle frequency varies by location, with some offering specific departure times and others based on demand.

The shuttle times do not work for me, will you cover taxi fare? +

No, shuttle service is a complementary option, and customers must arrange alternative transportation if needed.

I have a large group with a lot of luggage. Will that be a problem? +

Most parking lots can accommodate large groups, but additional fees may apply. Contact customer service or the lot for details.

Are the parking lots and shuttle handicap accessible? +

Accessibility varies by lot, and customers should read the lot's information or contact customer service for details.

Can I bring my dog/surfboard/guitar/over-sized suitcase on the shuttle? +

Shuttle features vary by lot. Review the lot"'s information or contact customer service for details.

Does the shuttle have child safety seats? +

Typically, shuttle transportation does not require or provide car seats, but customers can use their own if needed.

Who do I contact if I have a problem with the shuttle service? +

Contact the parking lot directly using the telephone number provided on the confirmation email/receipt.

What is Rightway Parking's refund policy? +

Refer to the Refund Policy on the website for full disclosure.

I prepaid for my parking but my dates have changed. Can I get a refund for the days I didn't use? +

Please refer to our refund policy for more information. If more than 24 hours before your arrival - you may be able to cancel your booking and rebook with the correct dates.

How can I change my reservation dates or times? +

Contact customer service to make changes to reservation dates or times. Refunds are not issued for early returns or unused reservations.

How do I cancel my reservation? +

Submit a cancellation request via email or phone. Refer to the Refund Policy for details. If you have an account - you may also be able to trigger a cancellation and request a refund (if more than 24hrs before arrival) through the user portal.

What if I am parked longer than my reservation indicates, due to flight delays or other schedule changes? +

Additional charges may apply for parking longer than indicated. Refunds are not issued for shorter parking times.

My car is already parked and I need to come back earlier. Do I get a refund? +

Refunds for early returns are not available.

Can I change my reservation to a different parking lot? +

Reservations cannot be transferred. Cancel the existing reservation and make a new one.

How do I find the parking lot? +

The parking lot"s address and contact information are provided on the confirmation email/receipt.

Is the parking lot open 24 hours a day? +

Hours of operation vary by location. Check the lot"s information for details.

How often does the shuttle run? +

Shuttle frequency varies by location. Check the lot"s information for details.

How do I get to the airport once I"ve parked? +

Most parking lots provide shuttle service. Allow 20-30 minutes for check-in, parking, and shuttle transfer.

How do I get back to the parking lot when I return? +

Follow the return instructions on the confirmation email/receipt.

How much time should I allow to park and get to the airport? +

Allow at least one hour before domestic flights and more for international travel. Consider traffic, shuttle frequency, and distance from the airport.

What do I do when I return from my trip? +

Follow the check-out procedures on the confirmation email/receipt. Contact the parking lot for shuttle pickup if needed.

What do I bring to the parking lot? +

Bring a copy of the confirmation email/receipt. Some lots require a printed receipt, while others accept an electronic copy.

What if I drive an oversized vehicle? +

Additional charges may apply for oversized vehicles.

My car was damaged, what should I do? +

We’re sorry to hear about your experience.

Rightway Parking is a booking platform that connects customers with independently operated parking facilities. Each lot is solely responsible for the care and security of vehicles parked on their premises.

If your vehicle was damaged, please report the issue directly to the parking lot operator as soon as possible before leaving the facility. They will have their own process for documenting and handling such claims.

Alternatively, if you purchased a cover plan with ParkGuard - please visit https://www.parkguardclaims.com/rightwayparkingclaims to submit your claim within 72 hours of the incident occurring.

Rightway Parking does not own or operate the parking facilities listed on our website and therefore cannot assume liability for damages, theft, or loss that occur while your vehicle is parked.

 

For assistance locating the lot’s contact information or your reservation details, you can reach our support team at 1-888-399-9267. We’ll gladly help connect you with the right party.

Park Guard: What do I do if my car is damaged? +

Visit https://www.parkguardclaims.com/rightwayparkingclaims to start the claim process.

If theft occurs, file a police report immediately — it’s required for all theft claims.

Claims must be submitted within 72 hours of leaving the parking facility.

Park Guard: Is the Protection Plan Mandatory? +

No. The plan is optional — users can opt in or out during checkout.

If declined, parking is at the customer’s own risk.

Park Guard: What Type of Damage is Covered? +

Door Dings
Fender Benders
Stolen Items (inside or outside the vehicle)

For a full list coverag and exclusions, see:
👉 https://www.parkguardclaims.com/RightwayParking

Park Guard: How much does it cost? +

The fee varies based on location and length of parking.

Pricing is shown during checkout.

Park Guard: What Protection Levels Are Offered? +

Common protection tiers include:

$1,000 protection
$500 protection
$250 protection

Available options depend on location, reservation length, and parking type.

Park Guard: Is the Protection Plan Available Everywhere? +

Not all parking locations offer the plan. If the checkout flow doesn’t include it, it’s not available at that site.

Park Guard: What Are the Benefits of Having Protection? +

The plan helps avoid out-of-pocket expenses for:

Minor damage (scratches, dings)
Theft-related losses
Costs below a typical insurance deductible

Park Guard: Is Parking Dangerous? +

No. Most lots include staff, security cameras, and gates.

The plan adds extra peace of mind, not risk coverage due to unsafe lots.

Park Guard: What is a Parking Protection Plan? +

The parking protection plan helps cover costs of specific damages or theft incidents that occur while the vehicle is parked.

What is the Rightway Parking Partner Status Program? +

The Partner Status Program is our way of highlighting the most trusted and reliable parking locations in the Rightway Parking network. Properties that consistently deliver excellent service, smooth shuttle experiences, strong customer satisfaction, and reliable operations earn special recognition as part of this program.

What does “Platinum Partner Status” mean? +

Platinum Partners are the highest-performing parking partners in our entire network.
This recognition is reserved for locations that demonstrate:

• Exceptional customer satisfaction

• Outstanding reliability and consistency

• Excellent day-to-day operations

• Clear communication and dependable service

When you see the Platinum Partner badge, you can trust that you’re choosing one of the very best locations available.

What this means for you:

 

• Faster, smoother check-in experiences

• Highly reliable shuttle operations (when applicable)

• Minimal service issues

• Overall top-tier travel convenience and peace of mind

What does “Gold Partner Status” mean? +

Gold Partners are high-performing locations that provide excellent service and reliability.
These partners consistently meet or exceed the standards travelers value most, including:

• Strong customer service

• Dependable operations

• Positive guest experiences

• Solid track record of smooth reservation processes

What this means for you:

 

• A well-run parking experience

• Reliable shuttle timing (if offered)

• Smooth drop-off and pick-up experiences

• A dependable option for stress-free travel

How does a property earn Partner Status? +

Partner Status is based on a variety of service factors including:

• Customer experience and feedback

• Reliability of the parking process

• Historical performance

• Responsiveness to guest needs

• Operational consistency

 

Rightway Parking evaluates these factors regularly to ensure Partner designations remain accurate and meaningful.

Do Partner Status properties cost more? +

No. Partner Status is not tied to pricing.
You can expect great service, but the rate is still determined by the individual parking provider.

Does Partner Status guarantee a spot or service? +

Partner Status does not replace your reservation details, but it does indicate that the location has a strong history of delivering a smooth experience.

Why don’t we show the exact Parking Partner Status score? +

The badge is meant to simplify your decision — not overwhelm you with data.
We do the hard work behind the scenes so you can choose confidently based on:

 

• Great past performance

• Verified reliability

• Proven traveler satisfaction

Is the Parking Partner Status program new? +

Yes. We created the Partner Status Program to highlight our best-performing locations and help travelers quickly identify the most reliable and stress-free parking options.

How often is Partner Status updated? +

Partner Status is evaluated on a regular basis to ensure it reflects current, real-world performance.

Why is the Partner Status program important for me as a traveler? +

Travel can be stressful — choosing the right parking shouldn’t be.
Partner Status helps you instantly identify:

• The most dependable lots

• Where travelers have had consistently excellent experiences

• Locations known for smooth operations and strong customer care

 

It’s one more way Rightway Parking helps simplify your trip from start to finish.